Find your order
Use the order number from your receipt.
Check a return
See what happens next.
The short policy
Change of mind
If you changed your mind or ordered the wrong item, approved return shipping may be your responsibility. ESNOVI may deduct a restocking fee of up to 15% when disclosed and permitted by law.
Wrong, damaged, or defective
Tell us as soon as you notice the problem. We may ask for photos or packaging information. If the claim is approved, ESNOVI handles the appropriate return, replacement, or refund without a restocking fee.
Where do I send it?
Wait for ESNOVI instructions. Some orders are fulfilled by different supplier networks, so the correct return address can be different for each item. Never send an item to the price-comparison store shown by “Verify price.”
Refunds
Approved refunds go back to the original payment method. Your bank, card issuer, PayPal, or wallet can take additional time to post the credit.
Non-returnable items
Unless defective, damaged, incorrectly shipped, or otherwise required by law, personalized goods, opened hygiene/personal-care goods, perishables, opened consumables, delivered digital codes, and clearly marked Final Sale goods may not be returnable.
Store operator
ESNOVI is owned and operated by Nova Prime LLC. Nothing in this policy limits rights that cannot be waived under applicable law.
Last updated: September 4, 2026 · U.S. store policy